USER TERMS AND CONDITIONS

Effective Date: June 7, 2022

ABOUT US

DiscoverCity.com is a website and mobile application (“Website”) operated by DiscoverCity.com Envee Inflight Entertainment Ltd., a limited liability company with its address at 26180 Enterprise Way STE.300, Lake Forest, CA (92630) (”we”, “our” or “us”).

DiscoverCity.com assist users in gathering and researching travel information. we help users to book travel experiences, and view experiences feedbacks. We are not a travel or tour agency and we do not provide such travel experiences ourselves. We help you make a purchase or booking of tours and travel services from the third-party supplier.

To contact us, please email our customer service team (support@discovercity.com).

ABOUT TERMS & CONDITIONS

Please read these terms and conditions carefully, these terms of use apply to any use of DiscoverCity.com.

These terms and conditions govern your relationship with us in respect of the use of our website and services.

When you book a travel product, your booking is also subject to the relevant supplier’s terms and conditions. By accessing or using our website, you are indicating that you accept these terms and any relevant Supplier’s terms and conditions, and that you agree to comply with them. If you do not agree with all of these terms and conditions, you are not permitted to access or use our websites and services.

Our website is updated from time to time to reflect our business priorities and our services. We will try to give you reasonable notice of any major changes. We may amend these terms and conditions accordingly. The date of the last amendments will be shown at the top of these terms. Every time you wish to use our website and/or completing a booking with us, please check these terms to ensure you understand the terms that apply at that time.

We do not guarantee that our website or any content of it will be always available or uninterrupted. The provision of our website is reliant on the Internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of website not being available due to events and circumstances caused beyond our reasonable control.

RULES WHEN YOU USE THE WEBSITE

Use of the Services

As a condition of your use of our websites and services, you represent and warrant that you agree to enter into a legally binding contract and you will only use our website for legitimate and legal purposes. You warrant that you are at least 18 years old to use the website and you are not currently suspended by DiscoverCity.com from using the websites and services. You further warrant that you are not acting on behalf of a competitor of DiscoverCity.com and will not create more than one account. We reserve our rights at our sole discretion to refuse access to the services to anyone at any time for any reason.

We do not guarantee that our website will be always secure from bugs or viruses. You are responsible for configuring a safe network and program environment when accessing our website.

Account Registration

You may browse the website without registration for an account, but an account is necessary when you make a purchase or booking. You warrant that all account information given by you is true, accurate and complete. You will be responsible for the confidentiality and use of your username and password. We will not be liable for any harm as a result of you failing to keep such information confidential.

If you discover any unauthorized use of your account, you should promptly notify us. We may require you to change your username/password or deactivate your account if your account is considered no longer secured. We may refuse registration, cancel an account or deny access to the website for any reason.

Ownership of Content and Grant of Conditional License

We are the owner or the licensee of all patents, copyright, business names, domain names, trademarks, rights in design and computer software/database, no matter registered or unregistered, in our websites. All rights are reserved.

You may print copies or download pages from our website for personal use. You must not modify the digital copies or paper of any materials that you have printed off or downloaded in any way. You must not use any part of the content on our websites for commercial purposes unless obtaining a license from us or our licensors to do so.

Our websites may contain links to other sites and resources by third parties. We are not responsible for these contents and the sites that we link to. These links are provided for your reference only.

We do not control third party sites and not responsible for their privacy practice and other contents.

Prohibited Activities

You agree that you will only use the websites for lawful purposes, you will comply with all applicable laws, rules and regulations. You will not and will not assist others to:

  • Use our websites for any commercial or unlawful purposes.
  • Restrict or inhibit any other person from using the site.
  • Use any computer programs such as robot, spider, scraper or other means to retrieve, access, index, data mine or scrape any website content for any purposes without prior written approval.
  • Use any automated software or take any action to prevent or limit access to the website
  • impose disproportionately excessive traffic demands on our infrastructure and website.
  • Engage in any activities that may cause any harm to the website software and database
  • Attempt to modify, translate, edit, sell, disassemble, reverse engineer any portion of the website.
  • “Frame” or “mirror” any part of the website.
  • Use the website to enable any behavior of a bigotry or discrimination nature against others.
  • Use the website to infringe or violate any third party right, including any breach of confidence, copyright, trademark, patent, moral right, privacy right or any other intellectual property
  • Attempt to gain unauthorized access to the website, user accounts, network connected to the website by hacking or any other means.
  • Interfere or disrupt the security of, or cause any damage to the website software or database
  • Use the website to transmit spam, junk emails, unauthorized advertising or any other promotional material
  • Send or upload any material that contains viruses, trojan horses, worms, spyware or any other harmful programs or similar computer code that may cause harm to the operation of any computer software
User-Generated Content

Users of the website may contribute to our website in various ways. Content contribution may refer to any or all materials that you contribute to the website, for examples, emails, reviews, postings, photos, videos, comments, complaints, suggestions, profiles, ratings. We may use the content you provide in a number of different ways, including but not limited to displaying it on the website, translating it to other languages, editing it for clarity, incorporating it into ads or other format of content, creating derivative work from it, distributing it.

By submitting user content, you certify that you are at least 18 years old, or you are at least 13 years old and have obtained your parent’s or legal guardian’s consent to submit the user content.

If you submit any user content to the site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, modify, distribute, archive, commercialize and create derivative works of and display such content, in our sole discretion, in connection with the services and products provided by the website and across different media platforms. You grant us the right to take legal actions against any infringement of your and our rights in the content. You will not make or authorize any claim against us that our use of your user content infringes any of your rights. You agree that you have no objections to the publication, use, modification, deletion, or exploitation of your content by us. You acknowledge that we may use the name that you submit in connection with such user content. You agree to waive any or all moral rights of an author in any of the user content. DiscoverCity.com and its affiliates may display advertisements and other information included with your user content on the website. You are not entitled to any compensation for such commercial activities. We have no obligation to inform you about any change with regards to the manner, extent and mode of such advertising.

The websites may include materials that are provided by other users, for examples, the reviews and comments. Such information is not verified or approved by us, it does not represent our views or values.

Content Standards

Any or all materials that you contribute or upload to our website should follow our content standards. We have the right to determine at our discretion whether the user-generated content breaches the content standards.

You are responsible for the user content that you submit. The user content that you submit must be accurate, complete and relevant to your own travel. You understand all risks associated with the disclosure of such user content that makes you personally identifiable. DiscoverCity.com takes no responsibility and assumes no liability for any user content posted, stored or uploaded by anyone or any third party. We are not liable for any mistake, defamation, slander, omission, obscenity, falsehoods or pornography that you may encounter.

We have no obligation to screen, edit or monitor any user content. However, we reserve the right and have discretion to screen, edit, translate, remove any user content without notice at anytime for any reason. You are solely responsible for saving your copies or replacements of your user content at your sole cost and expense. We are not responsible for providing you with copies of your user content, and we do not guarantee any confidentiality of your user content. Any inappropriate content submitted by you or any violation of these terms may result in termination or suspension of your account and rights to use the website.

GENERAL BOOKING TERMS

Booking Process

You can enter into a contract with a third-party supplier of a product or service through DiscoverCity.com. DiscoverCity.com is not the supplier of the actual product, your contract for the supply of the product or service will be directly between you and the applicable supplier. During such booking process, we act as an agent on behalf of the supplier and enable you to enter into the contract with the supplier. We have the discretion to accept or reject such offer on behalf of that supplier. The provision of the product or service you book will be subject to the terms and conditions from the actual supplier.

When you make a booking, you must comply with these terms and conditions, you also agree to be bound by the applicable supplier’s terms and conditions and any other rules or policies related to the product or service. Your legal relationship and interactions with the supplier will be at your own risk. DiscoverCity.com have no liability with respect to the act, omissions, falsehood, mistakes, warranties, breaches or negligence of any supplier or for any personal injuries, death, property damage, or other damages or expense resulting from your interactions with any supplier.

DiscoverCity.com is not a travel agency, we only provide the website and platform with the information about the products or services. However, we are not responsible for the accuracy or completeness of the information obtained from the supplier. You understand that inaccurate and incorrect information (such as name, ID, contact, payment details) will result in booking failure and you will take sole responsibility for losses causes by such failure. You further agree that you will only use the website to make legitimate bookings for you or others for whom you have gained legal authorization to act.

When you make a booking, you must use a valid bank account, or a bank account that you are authorized to use. You must not impersonate any person or misrepresent your identity with any other person.

You understand that we do not guarantee that any of the travel product or services will still be available at the time of booking. When your booking is complete and confirmed, you will receive a confirmation number/email for your booking. It helps us if you contact us with regard to your booking.

Pricing and Currency

The price of each product or service will be on a per-person basis, unless specified otherwise. Price of a product or service is subject to change without notice. Unless otherwise specified, the price do not include tips or gratuities, passport and visa fees, any insurance, taxes or duties. Inclusions are determined by the supplier.

Price is based on local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by DiscoverCity.com. Your account provider may also charge you a fee for international payments. The payment may be converted into the local currency, resulting in differences between the amount displayed on the website, and the final amount charged to you. You acknowledge that when you pay at the time of using the travel product exchange rate may have changed between the time of booking and the time of payment.

Payments

We will collect your payment information and process your payment when you make a booking. We collect your payment for the applicable product or service on behalf of the supplier. The detailed information of your credit or debit card, or other payment methods is required to process the payment and successfully make a booking. We have robust measures to ensure your details are kept safe, we take the security of your payment information seriously.

Travel Documents & Insurance

You are responsible for preparing all the travel documents, including passport, visas or vaccination documents, and meeting all foreign entry requirements.

It is your responsibility to have appropriate insurance and the required travel documents for your trip. You should consult the relevant embassy or consulate for applicable passport/visa requirements and health requirements. You are responsible for checking for any travel warnings or restrictions in the destination you travel to or around.

DiscoverCity.com does not represent or warrant that travel to destination is without risk. We are not liable for any damages or losses that may result from travel to such destination.

Modification or Cancellation

The change and cancellation policy for each product may vary. In all circumstances, you must read the relevant supplier’s terms and conditions carefully for the information on your rights to change or cancel your booking before finalizing your booking. We will provide you with some information during your booking process.

You understand that no refunds are available once a tour/experience/accommodation/service has started, or a product has been unpacked,

It happens that sometimes supplier may make a change to a product after you have completed the booking, including but not limited to date, price, inclusion, coverage, and requirements. If your booking is changed or cancelled by the relevant supplier, generally that supplier’s terms and conditions will apply. Please contact us directly as early as possible so we can assist you as part of our customer services.

You understand that DiscoverCity.com, on behalf of the supplier, has the right to change, cancel, or substitute any product that you purchased at any time for any reason. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.

LIABILITY

PLEASE READ THIS SECTION CAREFULLY. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OUR WEBSITE OR SERVICES.

Our Liability

MOST OF THE CONTENT AND INFORMATION ON OUR WEBISTE HAS BEEN PROVIDED BY THE RELEVANT SUPPLIERS AND USERS WHO CONTRIBUTE REVIEWS AND FEEDBACKS. WE STRIVE TO ENSURE THAT THE ACCURACY AND COMPLETENESS OF THE INFORMATION. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERROS OR INACCURACIES, INCOMPLETENESS RELATED TO THE INFORMATION ON WEBSITE AND DESCRIPTION OF THE PRODUCTS AND SERVICES. WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE INCCURED BY YOU RESULTING FROM THE INACCURATE AND INCOMPLETENESS OF THE INFORMATION, SUCH AS PRICING, AVAILIABILITY PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL DESCRIPTIONS AND REVIEWS.

MOREOVER, TO THE EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE AND LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU AS A RESULT OF:

  • INCORRECT DETAILS SUBMITTED BY YOU WHEN YOU MAKE A BOOKING, INCLUDING BUT NOT LIMITED TO NAME, ID DETAILS, CONTACT, PAYMENT.
  • INCORRECT OR INCOMPLETE TRAVEL DOCUMENTATIONS SUCH AS FAILURE TO PROVIDE PASSPORT, VISA, PROOF OF VACCINATIONS OR FAILURE TO MEET OTHER TRAVEL REQUIREMENTS
  • YOU BEING UNABLE TO USE A TRAVEL PRODUCT OR SERVICE
  • YOUR TRAVELLING TO AND/OR AROUND AN AREA WITH TRAVEL WARNING OR RESTICTION IN PLACE
  • YOUR FAILURE TO COMPLY WITH THE RELEVANT SUPPLIER’S TERMS AND CONDITIONS
  • ANY DIRECT COMMUNICATION OR INTERACTION BETWEEN YOU AND THE RELVANT SUPPLIER
  • ANY INACCURATE RATING OR REVIEWS
  • EVENTS AND CIRCUMSTANCES OUTSIDE OF OUR CONTROL INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, PANDEMIC, TERRORIST ATTACK, WAR, RIOTS, ANY LAW OR ACTION TAKEN BY A GOVERNMENT OR PUBLIC AUTHORITY, HACKER ATTACKS, COMPUTER VIRUSES AND INTERNET/SYSTEM/SOFTWARE/DEVICE INSTABILITY.

DISCOVERCITY.COM DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE MAKE NO REPRESENTATIONS ABOUT THE FITNESS FOR ANY PURPOSE AND SUITABILITY OF THE INFORMATION, COTENT, SOFTWARE, PLATFORM, PRODUCT AND OTHER SERVICES FOR ANY PURPOSE.

THE SUPPLIERS ARE INDEPENDENT CONTRACTS AND NOT AGENTS OR EMPLOYEES OF DISCOVERCITY.COM. WE ARE NOT LIABLE FOR THE ACTS, ERROS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM ANY BOOKING OR USE OF A PRODUCT. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

YOU AGREE TO ONLY USE OUR WEBSITE FOR PERSONAL USE, YOU SHALL NOT USE THE WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, WE ARE NOT LIABLE TO YOU FOR ANY LOSS OF PROFIT OR BUSINESS.

Your Liability

You are responsible for any losses suffered by us as a result of any use by you of the website or booking services which is not in accordance with these terms and conditions.

We may take all or any of the following actions if you breach any of these terms and conditions:

  • Withdrawal of your right to access our website and services
  • Removal of the account and any contributions by you to our website
  • Issue of warning to you
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach
  • Further legal actions

If anyone brings a claim against us related to your use of the website, the content, your user content, or your violation of the terms, you agree to indemnify, defend, and hold us, our suppliers, our officers, employees, and agents, harmless from and against any and all claims, damages, losses, and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.

General Provisions

These terms are between you and DiscoverCity.com only. No other person shall have any rights to enforce any of these terms.

If any part of these terms and conditions is determined to be invalid or illegal by any court or relevant authorities, you agree that that part shall be enforced to the extent permissible in order to effect the intent of terms and conditions, and the rest shall continue in full force and effect.

Where the original English version of these terms has been translated into other languages, the English version shall prevail in the event of any inconsistences between the versions.

Any rights not expressly granted herein are reserved.