DiscoverCity.com Privacy Policy

Effective Date: May 20, 2022

Welcome to DiscoverCity.com! This Policy describes how we collect and treat any identifiable information about applies to all DiscoverCity.com websites (including any affiliated sites), mobile apps, and other services operated by us (hereafter collectively referred to as the “Services”). We respect your privacy when you visit our website or use our services. Before providing us with your personal information, please review this privacy and cookies statement (“Statement”) carefully to learn about our privacy practices.

WHAT INFORMATION WE COLLECT

You have the option to create an account with our website. To do so, you will have to provide the following information:

your name; address; email address; phone number; a unique personal or online identifier; an IP address; an account name.

In order to fulfill your travel requests and provide a more personalized experience, information collected may include the following:

  • Contact information including name, phone number, date of birth, gender, postal and email address
  • Payment and billing information (credit card number, cardholder name, expiration date, authentication code and billing address)
  • Information you post, such as photos, reviews, social posts and videos you may have provided to us or on a third-party social media site.
  • Geolocation data if the location service on your device is enabled.
  • Information on your preferences, such as language, region and currency.
  • Browsing history. Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services.

Some data related to network and Internet activity will be automatically collected via your end device. For example, device information or software information, such as your IP address, software version and device identifier of the mobile device you use, and configurations of the web browser or mobile device you use to access our websites or services.

DiscoverCity.com may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend that you carefully read the privacy statements of such sites.

HOW WE USE YOUR INFORMATION

DiscoverCity.com will generally collect and use your personal information for the following business and commercial purposes:

To manage your account: Customer can register a DiscoverCity.com account. We use the information you provide to manage your account and facilitate your bookings by offering various features, such as managing bookings, adjusting personal settings, adding frequently used passenger information, checking past bookings, evaluating orders, and managing payments, etc.

To process your order: We use information to provide you with the products and services. The use of personal information is necessary to process your order, we use your information to complete and manage your online booking.

To respond to your request or order: We may use your information to confirm your booking or order.

To provide customer support: Your information is necessary for us to provide customer service to respond to your questions, deal with your request, resolve disputes or troubleshoot problems.

To contact you or enable communication between you and our travel partners: We may send you booking-related messages or remind you to complete an unfinished booking.

To market our products and services: We also use your personal information for marketing purposes, such as sending you special offers, prize draws, promotional services available from us, our affiliates, or our partners that may be of interest to you

To customize your experience: We may analyze your personal information e.g. your location, your preferences and demographic information to make inferences about your interests or preferences. This helps us customize the ads shown to you. We may also match with the data obtained from other resources (including third parties) to improve our products and services.

To perform market research: We may send you survey or market research invitations.

To publish reviews and feedbacks: We display guest reviews, ratings, photos, comments and other content on related information page on our websites and social media pages. This is to provide feedbacks to other customers about the quality of the travel product/service or destination you use.

To improve service security and reliability: We may detect and prevent fraud and illegal activities and use your personal information for risk assessment and security purposes. Our websites and app will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the platform for future releases.

In certain cases, we may need to use your information to handle legal disputes, regulatory investigations and compliance, respond to requests by government or law enforcement authorities conducting an investigation.

HOW WE SHARE YOUR INFORMATION

DiscoverCity.com will generally collect and use your personal information for the following business and commercial purposes:

  • Travel suppliers: We share your information with suppliers who fulfil your travel needs and orders, for example, hotels, airlines, cruise lines, car rental agencies, travel agencies, scenic spot operators, and event providers and agents
  • Service providers and payment agencies: We share information with certain service providers to facilitate our service or provide service on our behalf, including credit card processing, business analytics, customer service, marketing, surveys, and fraud prevention.
  • Business Partners: A third party may be involved in a product or service that you have requested. It is necessary to share your information to facilitate the request when you access these products or services. Please note that we do not control the privacy practices of these third-party business partners
  • Affiliated companies within our corporate family: all our affiliated companies within our family provide similar protection measures of your personal information
  • Other third parties, such as social media sites and referring websites

Your information may also be shared in the context of complying with legal obligations, to protect our or your interests in legal matters, and in the case of a merger or acquisition.

YOUR CHOICES AND RIGHTS

You have certain choices about the collection and use of your information.

You can choose not to provide us with the information.

You can control to stop sharing your geolocation information by turning off the location in your privacy settings of your personal device.

You can choose to delete your profile information and deactivate your account.

You can opt out of receiving the promotional emails.

YOUR PRIVACY RIGHTS IF YOU ARE CAIFORNIA RESIDENTS

In terms of California Consumer Privacy Act (CCPA), California residents have specific privacy rights include:

  • Disclosure: You can contact us to request a list of personal information we have collected and shared about you in 12 months preceding your request
  • Deletion: You can request to delete your DiscoverCity.com account or your personal information that we have collected.
  • Opt-Out: You have the right to opt-out to the sale of your personal information to third parties.

To address any privacy concerns, you may submit your request by emailing us at support@discovercity.com. We will respond to your request without undue delay. Please be sure to state your full name, email address and your request in your letter. We will require you to confirm your request and verify your identity before responding. If an authorized agent is making a request on your behalf, we will ask for proof of their authority, such as a copy of their power of attorney.

For purposes of compliance with the CCPA, in addition to the further details as described in the Statement, we make the following disclosures:

  • We collect the following categories of personal information: Identifiers/Contact Information, transactional information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
  • We sell the following categories of personal information: Identifiers/Contact Information, Internet or other electronic network activity information, and inferences drawn from the above.
  • We disclose the following categories of personal information for a business purpose: Identifiers/Contact Information, commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.

INFORMATION TRANSFER

We are a global company, and we operate in many different jurisdictions. You understand and agree that we may transfer your information to other countries, we will use and protect the information with the same measures described in this statement.

USE OF THIS WEBSITE BY CHILDREN

Our website is meant for adults. If you are under 16, you may not register or use this website. If you are a parent or legal guardian and think your children under 16 has given us the information, you can contact us.

SECURITY MEASURES TO PROTECT YOUR INFORMATION

We, DiscoverCity.com, strive to protect your personal information and have implemented appropriated technical, managerial and physical security procedures. Only specific employees are granted access to your personal information for permitted business purposes. Your information is encrypted when being transmitted between our system and those parties with whom we share the information. However, Internet is not 100% secured, we cannot completely guarantee the security of information in the circumstances outside our control.

THIRD PARTY SITES AND SERVICES

We may jointly offer products or services, or whose products or services may be offered on our websites. We may link to third party sites or services that we don’t control. This policy will not apply to the privacy practice of those websites. Please carefully review the privacy policy of other websites.

MODIFICATION OF PRIVACY POLICY

Please understand we update this privacy statement when necessary. DiscoverCity.com will not reduce your rights under this privacy statement, and please review this privacy statement periodically to keep up with our most current policies.

DO NOT TRACK SIGNALS

Our websites are not designed to respond to “Do Not Track” (“DNT”) signal requests from browsers due to different interpretations of “Do Not track” signals globally.

To optimize the access of our websites, we use cookie and other similar technologies.

WHAT ARE COOKIES?

Cookies are small text files that are automatically stored on your device when you visit a website. They are collected by the Internet browser and will be sent to the website every time you revisit it. Cookies are used to remember your login details and preferences. It can also help us provide you personalized content.

Specifically, we use the following cookies:

Essential Cookies: Cookies that are necessary to help you access the website and use all its features. For example, cookies that can keep you logged in when you visit different pages and are used to recognize you when you return to the website. Essential cookies cannot be turned off through Cookie Consent Tool.

Non-Essential Cookies:

Analytic cookies allow us to track the number of visitors to our website and understand how the website is being used. These cookies help us analyze which part of website interest our visitors and how we can improve the experience.

Customization cookies are used to store your settings and preferences so that we can display product or service that’s more relevant to your interest.

Advertising cookies allow us to personalize the advertisement that we show you and that you see across the Internet.